Refund & Returns Policy
At [Your Brand Name], we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we’re here to help.
Returns:
- You may return unworn, unwashed, and undamaged items within 30 days of purchase for a full refund or exchange.
- To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to return the item(s).
Refunds:
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider’s processing times.
Exchanges:
- If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to availability.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund as per your preference.
Non-returnable Items:
- Certain items, such as final sale items or items marked as non-returnable, may not be eligible for return. Please check the product description or contact us for clarification before making your purchase.
Contact Us:
- If you have any questions about our Refund & Returns Policy, please contact us at [email protected].